Are you looking for flexible IT services where you only pay for what you use? Do you want to retain overall responsibility for, and control of, your environment? Then our on-demand IT services are perfect for you. Set up as a pay-as-you-go service, there are no lock-in contracts - which means you have have total control. This is perfect for businesses who are looking for flexible and cost effective IT solutions.
When it comes to ticket resolutions, our team is pretty sharp. The best part? We have the stats to prove it. On average, our clients wait 17 seconds to have their calls answered, and an average of 17 minutes to have their tickets resolved. With our proactive team in your corner, you won't experience extended downtime.
Want to have full control of your IT systems but access to additional support when needed? When you choose our on-demand IT services, we empower you to take control of your IT strategy while only paying for the technical expertise you need when you need it. With DBT, you retain full responsibility for the overall direction of your IT, allowing you to manage costs effectively and efficiently.
We know tech issues can happen at the least expected times, and how crucial it is to have a supportive and efficient team in your corner. This is why our on-demand clients can access our support during emergencies, not just during office hours.
Just because you are not a managed client does not mean you won't receive our award-winning customer services. We believe all clients should experience the same level of care and professionalism -whether you are a managed client or not. You will have the same team and the same customer experience as our managed clients.
Our clients wait on average 17 seconds to have their call answered. From ticket creation to resolution, our dedicated team takes on average of 17 minutes. We think that's pretty sharp!
Our on-demand clients pay as they go, for the services and resources they use. This means you will only be charged after we have resolved your issue - so no unexpected bills.
Absolutely! On-site services are available to all our clients, both during and outside working hours. Of course, we will notify you when and if this is necessary. On-site visits will be charged hourly and additional charges may apply to visits outside of office hours.
No, our on-demand IT services are reactive and do not include proactive monitoring. If you are looking for a provider who will proactively manage your IT, we encourage you to look at our managed IT services page.
Our on-demand IT services can address a range of issues, such as hardware failures, software glitches, network problems, cyberattacks - or just about anything you ask us to do!
Yes! Our on-demand IT services are perfect for sole traders or micro-business owners who are looking for a cost-effective way to invest in their IT.
We do IT a little differently here at DBT. We deliver state-of-the-art IT solutions which do not compromise on customer service. When it comes to our on-demand services it's no different either. We believe in providing outstanding, personalised service.
We hold a 95% satisfaction rate among our clients - this includes unmanaged clients - thanks to our sharp and experienced team. Our clients also wait on average 17 seconds to have their call answered, and wait 17 minutes to have their tickets resolved. When you choose us as your IT partner you can say goodbye to long downtimes.
Looking for a team that knows what they're talking about? You can look no further than us! Our team is composed of leading IT experts from a range of fields. Meaning you can expect reliable and professional services.
As a certified Microsoft Partner, we are qualified to provide first-class IT, cloud, cybersecurity, and Microsoft 365 services. You can expect expedited problem resolution, exclusive resources, state-of-the-art technology and customised solutions when you choose us.
We get it - IT issues come when you least expect it. This is true for everyone, which is why our on-demand services include round-the-clock support hours. This is perfect for those emergencies when you need a trusted team right in your corner.
Looking for a true partner when it comes to your IT? Someone who understands the impact on operations that comes with IT issues? We take it personally when things are not working as they should be, and our team loves nothing more than solving a problem. Regardless of how regularly or irregularly we hear from you, we will always be here to solve your needs.
The IT world is broad—and thanks to our diverse team, so are our services. Whether you are looking to enhance your cybersecurity, take your business to the cloud, or optimise your Microsoft 365 environment, we have a qualified team to make it happen.
Are you looking for a proactive IT service? We do that too! Our managed IT services are the perfect solution for businesses looking to leave the tech to someone else and bring long-term solutions to life.
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